Channel Training - The Real Truth behind Unified vs. Overlay Contact Center
There sure is a lot of debate around which of these solutions is better - a unified Contact Center that includes the PBX or an overlay Contact Center that connects to an existing PBX. One thing is for sure... in the Channel, it's the overlay providers (InContact, Five 9, Serenova, and Talk Desk) that are the market leaders. With all that said, things are changing and they're changing in a BIG way. The companies we all know as the market leaders are facing some big challenges from both a cost and functionality perspective and YOU need to know why.
During this session we will:
- Outline the differences between Unified vs. Overlay Contact Center
- Help you determine when a potential CCaaS prospect is best served by one or the other option
- Show why current overlay CCaaS customers may be in the market for a new provider
Please join Rich Fox, our Vice President of Contact Center Solutions, as we help you to understand the key differences between Unified vs. Overlay Contact Center. If you're actively engaged in the Contact Center business, this is not a session you'll want to miss!
- call center
- Contact Center
- Contact Center As A Service
- Evolve Contact Suite
- Evolve Ip