Evolve IP

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Evolve IP Recognized as Global leader for Strategic Unified Communications as a Service (UCaaS) by Frost and Sullivan

Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools – ...

Press Release
Press Release
Blog Article
Blog Article
Blog Article
Checklist for an Omnichannel Contact Center

Learn about the key elements to achieving your omnichannel strategy.

White Paper
White Paper
9 Omnichannel Challenges To Be Aware Of

This report goes in to detail about the 9 omnichannel challenges you need to be aware of. Evolve IP’s Gartner recognized omnichannel ...

White Paper
White Paper
Omnichannel vs. Multichannel

Without a single platform or customer interaction hub, the complexity of handling multiple channels increases greatly each time a new ...

White Paper
White Paper
Introduction to Omnichannel Analytics

Learn why there is an increasing requirement for omnichannel analytics, including email, text chat, IVR and web browsing sessions, in order ...

White Paper
White Paper
Politics & Governance of Omnichannel

This report explains how a bridge between channels must be created to ensure that a customer experience does not break down if the initial ...

White Paper
White Paper
Omnichannel and Customer Experience Investment

Moving from multichannel to omnichannel is likely to require significant investment in platforms and business process reorganization. This ...

White Paper
White Paper
Constraints on Omnichannel

Your contact center is the lifeblood of your enterprise, so anything that you can do to improve agent results and customer experience is a ...

White Paper
White Paper
Evolve IP's Michael Eisner Honored with Emerging Leaders Award

Evolve IP is proud to announce that Vice President of Corporate Development Michael Eisner has been named a recipient of the 2018 The M&A ...

Press Release
Press Release
Evolve IP Vital Stats Infographic

This infographic includes vital stats about Evolve IP that you can share with your prospects during your initial calls!

Sell Sheets
Sell Sheets
Cloud Fax

Evolve IP’s electronic faxing solution provides you the ability to send and receive fax directly from your email and desktop to anywhere ...

Data Sheet
Data Sheet
Public vs Private Cloud Computing - 6 Questions to Ask

This guide will direct your prospects through the beginning stages of their decision-making process, helping them to understand which cloud ...

White Paper
White Paper
6 Critical Reasons for Office 365 Backup - Evolve IP - Veeam

This report explores the hazards of not having an Office 365 backup in your arsenal, and why backup solutions for Microsoft Office 365 fill ...

Research Report
Research Report
Cloud Dialer

Evolve Contact’s Cloud Dialer provides organizations with easy-to-use dialer tools that allow agents to make more calls, to manage high ...

Data Sheet
Data Sheet
Evolve IP's Award-Winning OSSmosis 5.0 Demo

In this video, we'll show you a demonstration of our administrative web portal for hosted PBX, also known as OSSmosis. The OSSmosis ...

Video
Video
DR 101: RTO and RPO

In planning for disaster recovery (DR) make sure you’ve defined your recovery time objective and recovery point objectives (RTO and RPO). ...

Blog Article
Blog Article
Barriers to Omnichannel

Recent years have seen the word ‘omnichannel’ introduced as describing the goal of customers being able to contact (and be contacted) ...

White Paper
White Paper
The Role of Social Media in Omnichannel

As social media continues its move away from being primarily a marketing channel towards being a key part of the customer contact mix, it ...

White Paper
White Paper
What is a Runbook?

A runbook can help ensure your organization is prepared for a service disruption. The runback establishes disaster recovery testing, ...

Blog Article
Blog Article
Trends on Adopting Web Chat & Chat Bots as a Channel of Communications

Evolve IP co-sponsored an omnichannel report with Contact Babel. Find out the newest trends in web chat & chat bots and why you should be ...

White Paper
White Paper
Business Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
Customer Drivers for Omnichannel

There are two main factors that influence contact centers within any vertical market: the need to provide profitable (or at least, ...

White Paper
White Paper
Trends Around Channel Usage in Contact Center

Evolve IP co-sponsored an omnichannel report with Contact Babel. This documents explains the top trends around Channel Usage in Contact ...

White Paper
White Paper
Evolve IP Named For Sixth Time to the 2018 Inc. 500 | 5000 List of Fastest-Growing Private Companies

Evolve IP is excited to announce that we have been included in Inc. Magazine's 2018 Inc 500 | 5000 list for the sixth time since 2012. The ...

Press Release
Press Release
Here's What 1,500+ IT and C-Level Executives had to say about Cloud Adoption in 2018

Evolve IP launched our first Cloud Adoption Survey in 2012 and, in subsequent years, we have emailed hundreds of thousands of IT ...

Blog Article
Blog Article
Omnichannel Report: The Inner Circle Guide to Omnichannel

Evolve IP co-sponsored this omnichannel report with Contact Babel. This report includes some interesting information around the omnichannel ...

Research Report
Research Report
Evolve IP & NJCUL Services Corporation Partner to Bring Enterprise-class, Integrated Cloud Solutions to NJ Credit Unions

Evolve IP has partnered with the New Jersey Credit Union League Services Corporation (NJCUL) to bring compliance-focused, integrated cloud ...

Press Release
Press Release
Data Protection for Federally Qualified Health Centers (FQHCs): Focus on Disaster Recovery

In the days of paper charts, it wasn’t necessarily important that systems were up all the time, but it’s completely different now in ...

Blog Article
Blog Article
The Most Overlooked component of Business Continuity

While IT leaders are generally prepared with solutions to get servers and data centers up-and-running quickly, business continuity for ...

Blog Article
Blog Article
Implementing an In-House Call Center Checklist

This checklist takes the approach that your call center is a blank piece of paper and you are starting from scratch. In reality, you may ...

Data Sheet
Data Sheet
Keel Point Investment Advisory Case Study

Financial Services Firm Leverages the Evolve IP OneCloudTM for Integrated Solutions including: Virtual Desktops, Disaster Recovery, IP ...

Case Study
Case Study
Moving Technology Checklist

When moving your organization’s technology to a new location the most important thing is to allow plenty of time to thoroughly plan the ...

Data Sheet
Data Sheet
Ampla Health Case Study

California-based Federally Qualified Health Center (FQHC) Deploys Disaster Recovery as a Service (DRaaS) for HIPAA-compliant PHI protection.

Case Study
Case Study
Evolve IP Hosts First Industry-Agnostic HITRUST Educational Event

Earlier this month, Evolve IP hosted a unique compliance, security, and risk management event for Greater Philadelphia companies.

Blog Article
Blog Article
RXBenefits Case Study

RXBenefits gains business insights with advanced Contact Center and scalable Unified Communications with Evolve IP’s OneCloud platform.

Case Study
Case Study
Work From Home Checklist for Contact Center Professionals

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work ...

Data Sheet
Data Sheet
HITRUST Cloud Brief

While originally developed to ensure HIPAA compliance, the HITRUST Common Security Framework (CSF) is a rigorous risk management approach ...

Data Sheet
Data Sheet
Apria Healthcare

Evolve IP provides Apria Healthcare, America's leading provider of integrated home healthcare products and services, with disaster ...

Case Study
Case Study
10 Steps to Prepare for Virtualization/Movement to the Cloud

When you are shifting to a Cloud-sourced infrastructure model, there are several things you need to consider and do in preparation. Find ...

Blog Article
Blog Article
Evolve IP Expands Licensing for Equinox Protector Solution

Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, ...

Press Release
Press Release
IVR: A Basic Guide to Interactive Voice Response Systems

Most large companies use Interactive Voice Response (IVR) systems today for call management, however an IVR system is ideal for any size ...

Blog Article
Blog Article
Blog Article
4 Reasons Why it is Critical for ACD and CRM to Work Together

In today's world where organizations are fiercely fighting to provide great customer satisfaction, linkage between ACD and CRM is ...

Blog Article
Blog Article
Security Benefits of DaaS

Find out how DaaS can help you enhance security and compliance, maintain control and privacy, and eliminate "Shadow IT".

Blog Article
Blog Article
Network Virtualization and Job Security

It's time to move out of the hardwired past and into the era of the virtualized network. This blog explains why you should care about ...

Blog Article
Blog Article
OneCloud Financial Services

A Foundation for Financial Services Success

Data Sheet
Data Sheet
Skype Communicator

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade ...

Data Sheet
Data Sheet
Executives and IT Professionals Reveal Preference for the Cloud over On-Premises Data Centers for Data Security

5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded ...

Press Release
Press Release
M24 Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory - an Evolve IP Company

M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic ...

Press Release
Press Release
Evolve Cares - Junior Achievement 2018

The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked ...

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Video
Video
Video
Video
Video
Video
Video
Evolve Cares - MANNA

On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all ...

Video
Video
Call Center Etiquette

The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. ...

Blog Article
Blog Article
How to Prepare for an IT Disaster

While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud ...

Blog Article
Blog Article
How Well Do You Know Your Tech Influencers?

This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

Blog Article
Blog Article
Evolve IP Cloud Scholarship

Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The ...

Blog Article
Blog Article
eBook: How Office 365 Supports Remote Workers

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and ...

E-book
E-book
9 Ways to Help You Improve First Call Resolution

First call resolution (FCR) is one of the most critical metrics call center managers should monitor. Getting a customer’s issue resolved ...

Blog Article
Blog Article
Disaster Recovery Checklist

This document provides suggestions for executives to evaluate their current disaster avoidance plans or, should a plan not exist, provide ...

Data Sheet
Data Sheet
Disaster Recovery Cheat Sheet

Disasters can happen at any time, so it’s essential to develop a comprehensive plan that protects your company’s data from multiple ...

Data Sheet
Data Sheet
Mobile Device Management (MDM)

Evolve IP’s Mobile Device Management (MDM) simplifies mobility for organizations while empowering end users. With MDM, organizations can ...

Data Sheet
Data Sheet
2018 Top Technology Employers

The Philadelphia Business Journal named Evolve IP as one of the region’s Top 10 Technology Employers! Check it out here!

Press Release
Press Release
What is DaaS

This article will answer the what is DaaS question and discuss its many advantages.

Blog Article
Blog Article
Executive Primer on Disaster Recovery and Business Continuity

This cloud brief explores the causes, frequencies and costs of downtime, the essential elements of Disaster Recovery and Business ...

Data Sheet
Data Sheet
Understanding the Difference: Virtual vs Hosted Phone Systems

Many people think that the term “Virtual PBX” is synonymous with “Hosted PBX” or “Cloud-based PBX”. Although both provide a ...

Data Sheet
Data Sheet
HITRUST

The HITRUST CSF is the healthcare industry’s leading security control framework. Evolve IP’s certification provides assurance that we ...

Data Sheet
Data Sheet
What is First Call Resolution

First call resolution has a significant impact on customer satisfaction. People value efficient service very highly in their rating of a ...

Blog Article
Blog Article
Great Places to Work Around the Main Line

Main Line Today highlights Evolve IP as one of the 14 great places to work around the Main Line!

Press Release
Press Release
Office 365 Deployment Checklist

When you move an enterprise organization to Microsoft Office 365, it’s important to plan exactly what steps you want to take, when to ...

Data Sheet
Data Sheet
Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd.

Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and ...

Press Release
Press Release
eBook - Elevate Your Email

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

E-book
E-book
Evolve IP and Junior Achievement Honored by the Philadelphia Business Journal

Joint Efforts between Philadelphia’s Leading Cloud Strategy Company and Student Mentoring Organization Recognized with the 2018 Faces of ...

Press Release
Press Release
What is IVR and 7 Benefits of Using It

This blog explains Interactive Voice Response (IVR) and the 7 benefits of using it.

Blog Article
Blog Article
Polycom and Yealink Comparison Matrix

To ensure increased productivity, greater flexibility & easy collaboration, you need to choose a phone provided by the top two global ...

Data Sheet
Data Sheet
Credit Union Top Technology Trends

This blog lists the Top Technology Trends amongst Credit Unions.

Blog Article
Blog Article
DaaS Mythbusters

This blog exposes—and debunks—the top 11 DaaS myths, which range from supposed cost, user experience and security issues, to ...

Blog Article
Blog Article
OneCloud Healthcare

OneCloud Healthcare provides the industry’s most secure, powerful and scalable communications and comput­ing solutions.

Data Sheet
Data Sheet
DRaaS for Dummies

Blog Article
Blog Article
Call Center KPIs to Track Success

Measuring the efficiency of a call center is critical for success. It is difficult to assess this without having a handle on how satisfied ...

Blog Article
Blog Article
5 Ways a Cloud Email Service Saves You Time

Email continues to be one of the most popular communication methods for businesses, and that’s not going to change anytime soon. With ...

Blog Article
Blog Article
Evolve IP Named A Top Global Contact Center Provider By Enterprise Services Outlook Magazine

Evolve IP has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine. The company was ...

Press Release
Press Release
Experience Cloud as a Strategy With Evolve IP

Experience cloud as a strategy with Evolve IP and our best-of-breed, award-winning solutions!

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Video
The UIltimate Cloud Catalyst for AVImark and ImproMed

You already rely on AVImark and ImproMed to run your veterinary clinic. Now transform them and unleash their potential. Vetanium from ...

Data Sheet
Data Sheet
The Ultimate Cloud Catalyst for IDEXX Cornerstone

You already rely on Cornerstone to run your veterinary clinic. Now transform it and unleash its potential. Vetanium from Evolve IP lets you ...

Data Sheet
Data Sheet
Unifying the Contact Center

Understand the difference between Unified vs Overlay. Allow your agents to operate in the manner they want to operate without worrying ...

White Paper
White Paper
Backup for Office 365

Evolve IP’s cloud backup solution provides complete protection, access and control of your organization’s emails, contacts, files and ...

Data Sheet
Data Sheet
Managed Office 365

Getting the most out of your Office 365 investment is critical to your overall business strategy. Evolve IP can not only deliver you the ...

Data Sheet
Data Sheet
Compliance in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing ...

Video
Video
Security in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most ...

Video
Video
Evolve IP's Gary Coben Recognized as 2018 CRN Channel Chief

Evolve IP announced today that CRN, a brand of The Channel Company, has named Senior Vice President of Channel Services, Gary Coben, to its ...

Press Release
Press Release
OneCloud Veterinary

When you’re acquiring or managing multiple veterinary clinics, you don’t have time to battle with disparate practice management ...

White Paper
White Paper
OneCloud for Credit Unions

When managing multiple credit union branches, there’s no time to battle with aging communications technology, disparate hardware, and ...

White Paper
White Paper
Serious Considerations: Replacing Your Company's Phone System

If you’re reading this brief you’ve likely got a phone system that’s outdated or under-performing. Evolve IP has worked with ...

White Paper
White Paper
Video
Moving Virtual Desktops to the Cloud

This cloud brief will explore the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
Using DaaS to Create the Ideal Desktop Experience Without a PC

This cloud brief will explore the ways in which cloud-hosted virtual desktops and applications can be a great way to give users the ...

White Paper
White Paper
How to Maximize Omnichannel for Your Call / Contact Center

This paper provides 8 tips to maximize your Omnichannel contact center and get ahead of competition.

White Paper
White Paper
Evolve IP 2018 Partner Playbook!

To download your copy of our 2018 Partner Playbook, please log into the Evolve IP Partner Portal.

Quick Link
Cloud Brief - The Three Challenges of Healthcare Data Security

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential ...

White Paper
White Paper
Cloud Brief - 8 Security and Productivity Benefits of Business-grade File Sync Technology

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
2018 Survey on Disaster Recovery Technologies, Implementations and Incidents

This past November nearly 1,000 prospects took part in our 2018 Survey on Disaster Recovery Technologies, Implementations and Incidents. ...

White Paper
White Paper
Evolve IP Case Study: CCI Health & Wellness

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across ...

Video
Video
Evolve IP Recognized in Gartner's Market Guide for Midmarket Unified Communications as a Service, North America

Evolve IP, The Cloud Strategy Company™, today announced that the company was recognized in Gartner’s Market Guide for Midmarket ...

Press Release
Press Release
Evolve IP Achieves HITRUST CSF Certification

Becomes First Cloud Solutions Provider to Offer a HITRUST CSF Certified Environment for Both Communications and Computing Services

Press Release
Press Release
Ameriflex Turns to Evolve IP for Advanced Hosted / Cloud Call Center Features

Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and ...

Video
Video
Evolve IP Case Study: Halfpenny Technologies

Halfpenny Technologies Inc. (HTI), a leading digital health provider, has hosted their private client and patient data securely on Evolve ...

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Video
Recorded Session
Cloud Connect

As enterprise applications are migrating to the cloud, customers are demanding more bandwidth and guaranteed quality of service. With the ...

Data Sheet
Data Sheet
Cloud Web Security

Mitigate web threats with comprehensive, cloud-delivered web security.

Data Sheet
Data Sheet
Email Vulnerability in Healthcare

Evolve IP Study

White Paper
White Paper
Cloud IVR

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer ...

Data Sheet
Data Sheet
Evolve SYNC

File sync and share technology has made it possible for employees to access and share files from virtually anywhere. As much as file ...

Data Sheet
Data Sheet
8 Security and Productivity Benefits of Business-grade File Sync Technology

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
Achieving HIPAA Compliance

The Evolve IP Compliance Cloud

White Paper
White Paper
Halfpenny Technologies

​Healthcare leader leverages Evolve IP’s HIPAA-compliant cloud and Nimble Storage for security and growth.

Case Study
Case Study
Alert Logic

Log Manager and Log Review

Data Sheet
Data Sheet
Mimecast Unified Email Management (UEM)

BENEFITS AT A GLANCE Uninterrupted access to live and historical emailAnywhere web access to email and calendar informationBottomless ...

Data Sheet
Data Sheet
CRM Integration

Powered by Tenfold

Data Sheet
Data Sheet
Evolve IP Battlecard

Evolve IP Battlecard

Battle Card
Battle Card
UCaaS

VoIP Hosted Phone Solutions, Hosted PBX

Data Sheet
Data Sheet
DaaS Data Sheet

Desktop-as-a-Service

Data Sheet
Data Sheet
Evolve SYNC

Enterprise-Grade File Sync and Share

Data Sheet
Data Sheet
DRaaS

Disaster Recovery as a Service

Data Sheet
Data Sheet
DRaaS for Ransomware Recovery and Data Protection

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend ...

White Paper
White Paper
Case Study
Understanding Compliance in the Cloud

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party ...

White Paper
White Paper
Unified Communications as a Strategy…not a Service

Enterprise Unified Communication and Business Collaboration

White Paper
White Paper
Achieving PCI Compliance

The Evolve IP Compliance Cloud

White Paper
White Paper
The Evolve Contact Suite

Powerful real-time control and visibility

Data Sheet
Data Sheet
Queue Callback

Improve metrics. Reduce costs. Value customer time.

Data Sheet
Data Sheet

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